If customer has installation problems on Windows servers, he can generate revealcloud.log file by command:
C:\Windows\System32\msiexec /i RevealCloudSetup.msi /l*v c:\revealcloud.log
Windows Installer Verbose Log Analyzer is a very handy tool which allows you to view and analyze log files and it displays suggested solutions to errors that are found in log files.
Microsoft provides a tool called "Windows Installer Verbose Log Analyzer" with the Windows SDK for Windows 7 and .NET Framework Service Pack 1. The log analyzer,
WiLogUtl.exe, provides a graphical interface that allows you to interact with the log and presents critical installation information in an easy to read format. You can download it from the Microsoft site:
After adding the log - press Analyze
Then you can proceed working with log - Press Save Results or HTML log.